Paul Ward

Paul Ward was recently a managing partner at Clarety Global Investments, LLC, a New York-based global company organizing investment banking activities in financial services, biopharm, green energy, intellectual property, and other sectors. He also is a globally active  executive trainer, focusing primarily on the interdisciplinary management practice of customer experience management (CEM). In addition to being a university guest lecturer in customer management, innovation, organizational design, and managing across generations, he has led workshops in customer management  in Shanghai, Singapore, London, Dubai and around Europe, North and South America. His expertise is in business model design, positioning, customer strategy development, and CRM, as well as financial and customer analytics, all within a global context.

His management consulting clients include American Express, Apple, 3M Colombia, AB Sampo Bank, Andersen Consulting, Argos Cement, Michelin, Symantec, the Writers Guild of America, the Screen Actors Guild, the Carnegie Institute for Science, Young & Rubicam, Levick Strategic Communications, Emerging Markets Communications, the governments of Canada and UAE, Chemonics International, the US Department of Commerce, the Drug Enforcement Agency, the International Society for Pharmaceutical Engineers, the American Law Institute, the World Bank, the IMF, and Bill Clinton’s Global Fairness Initiative. 

Paul has his global executive MBA from the TRIUM Global MBA program (#3 globally ranked by Financial Times), a joint venture of The London School of Economics and Political Science, NYU Stern School of Business and HEC in Paris. He recently finished a three-year term as head of the TRIUM alumni steering committee (TASC), organizing global events, advanced programming, communications and websites for this exclusive program. 

What We Do

Our focus is on incremental training that brings stakeholders into productive conversation about the goals, strategies, and tactics that build value from differentiated customer experience design and management. We can offer half-day, full-day, three-day, and ongoing coaching and consulting. Our audiences can be mid-level managers on up to C-suite and board-level stakeholders. Generally, however, we require buy-in at the C-suite or managing director level for our deliverables, because CEM is inherently cross-silo.